FAQS on the Shire's response to COVID-19

Is the Shire still providing its rubbish and recycling bin collection service?

Yes. Our waste management services is continuing and residents can continue putting out their green and yellow bins on their allocated days. The Shire will advise residents if there is any change to this service.

Is the Shire’s Community Safety Team and Emergency Services still operating?

Yes. The Shire’s Community Safety Team, which includes our Ranger Services, is still operating a 7-day a week roster.

Our Emergency Services Team, which includes our six volunteer bush fire brigades, are still operating.

When does the Shire’s prohibited burning period end?

The Shire’s Chief Bushfire Control Officer has extended the Shire’s prohibited burning period for a period of 14 days to end on 14 April 2020.

Are Shire facilities still open?

Customer Service Centre

We are still open for business, however the Shire’s Administration Customer Service Centre is now closed to visitors.

We are providing our customer service and business and community support via telephone and email. You can contact us on 9526 1111 or email info@sjshire.wa.gov.au during business hours (Mon-Fri, 8.30am – 5pm).

You can also report any issues or concerns at any time via our Online Report form or contact our after-hours call centre on 9526 1111.

Mundijong Public Library

Mundijong Public Library is closed until further notice. You can contact the library on 9526 1133 or via library@sjshire.wa.gov.au. Further information about e-resources, borrowing, returns and more is provided in an FAQ below.

Serpentine Jarrahdale Community Recreation Centre

Serpentine Jarrahdale Community Recreation Centre is closed until further notice, however before and after school care continues to operate. The YMCA can be contacted via 9550 6777.

Playgrounds, Skate Parks and Byford Bark Park

All Shire playgrounds, skate parks and Byford Bark Park are all closed to the public. While they are taped off or signposted as closed, we are seeking our community’s support in following Federal and State Government advice by not using these public facilities.

If you are concerned about people not following social distancing or social isolation rules, please contact WA Police on 131 444.

Community halls and pavilions

Shire community halls and pavilions are also closed until further notice. Any enquiries regarding cancellations or future bookings for halls or reserves please contact 9526 1111. For bookings cancelled between 16 March and 30 June, cancellation fees will not apply.

Jarrahdale RV short stay area

Jarrahdale RV short stay area, located off Jarrahdale Road, near the corner of Kingsbury Drive, is closed to visitors until further notice. For alternative locations to stay click here.

Community Bus

The Shire’s Community Bus is not available for hire. Any enquiries regarding cancellations or future bookings for the Community Bus please contact 9526 1111.

Youth Development Programs

The Shire’s Youth development programs including the Briggs Park Drop-In program, are suspended until further notice. You can still follow the Youth Development team on Instagram @YouthofSJ.

Library FAQs

Mundijong Public Library is closed until further notice. You can contact the library on 9526 1133 or via library@sjshire.wa.gov.au.

What is happening with current items on loan?

All items on loan will be automatically renewed until further notice. 

What is happening with current allocated reservations?

These will be held for your collection when normal library services resume. Alternatively, you can pre-arrange a time with the library to collect your item. Please phone us on 9526 1133.

Can I return an item to the library?

Yes, through the after-hours return box at the front door until further notice.

Can I return a book to the Street Libraries throughout the Shire?

No. For the health and safety of yourself and others please do not return your library books to the Street Libraries. 

What alternatives are available while the library is closed?

We have a digital collection including e-books, e-audio books, and e-magazines. All digital resources are available through our e-resources

What other online resources are available?

The library has Kanopy movie streaming which is available here.

Are there any children’s resources available online?

Yes, all children and youth online digital resources available on our e-resources and include:

  • StoryBox Library
  • Busy Things learning activities for early years
  • Kanopy Kids movie streaming
  • Libby
  • Borrowbox

Where else can I go to for digital resources?

The State Library of Western Australia has alternative digital resources.

I’m not a member of the library at the moment, can I become one during the closure?

Yes! You can join online here until the library reopens, then we will issue you a membership card.

How will you be communicating updates to us?

Our website is the main source for all information regarding cancellations and closures, and Shire specific information about COVID-19. We will also be communicating these via our other Shire channels (social media, e-newsletters etc.), however we encourage everyone to visit the website first.

Will you be providing any activities or programs online?

Yes, we are investigating ways to deliver library activities and programs online and will provide an update on this soon. 

What Shire and community events, programs or sports are cancelled or postponed?

The Shire has taken action to respond to advice on cancelling and postponing events and programs that attract large numbers to protect the safety, health and wellbeing of our community and for our more vulnerable community members.

Community and sporting organisations have also made decisions regarding their events and sporting calendars. Community members intending to go to local events and gatherings should seek information from organisers directly to confirm details.

As at Wednesday, 1 April, the following Shire run events and programs have been cancelled or interrupted until further notice:


Events cancelled

Anzac Day services

25 April

Youth Fest

17 April

 

Programs or services cancelled or interrupted until further notice

Nightfields

18 March, 25 March, 1 Aril, 8 April 

NDIS information session

24 March  

Live @ the library

24 March

Containers for Change information session

31 March

Play in the Park

Tuesdays during school term

Chitter Chatter playgroup

Thursdays during school term

Rhyme Time

Thursdays

Story Time

Mondays during school term

SJ Writers

1st Wednesday of each month

Seniors Morning Tea

2nd Monday of each month

Lego club

Saturdays

School holiday events and activities

11 – 27 April

Lawn Bowls Clinic

24 April

Baby Sensory

20 April

SJ Arts Week

3 – 9 May

Play in the Park

 Tuesday during school terms

Chitter Chatter playgroup

 Thursdays

Seniors Morning Tea

Second Monday of each month

General grants program

May 2020 round


The Shire is looking at alternate ways of engaging with our community in these difficult times and further information on alternate programs will be made available when it is known.

How is the Shire supporting local businesses?

The Shire has a dedicated COVID-19 business support page. Please click here.

What is the Shire’s administration doing in response to COVID-19?

The safety, health and wellbeing of our local community, our customers and our staff is our main priority and the Shire is actively following the advice received from government and health authorities to ensure we are equipped with the latest information.

The Shire has established an internal COVID-19 Management Group and Council has endorsed our Business Continuity Plan – COVID-19 Pandemic Response to ensure we can continue to provide services to our community.

The Shire held a Local Emergency Management Committee meeting on 19 March 2020, and met with State Government Agency representatives and local not-for-profit service providers to understand their plans for response to this emergency and any requirements for assistance they may have.

A Local Recovery Coordination Group was established and met on 26 March 2020, to work with our community and businesses to assess and respond to community needs during this time.

What is the Shire doing to maintain personal hygiene at its facilities?

The Shire is following Department of Health advice to frequently disinfect doorknobs, buttons, light switches, handrails, tap handles and front counter desks.  

We will endeavour to ensure single-use paper towels and liquid hand soap stocks are maintained within our public toilets. 

The Shire is following the WA Department of Health’s social distancing advice to help slow the spread of the virus. Social distancing includes:

  • staying home if you are unwell
  • keeping a distance of 1.5 metres between yourself and others where possible
  • Four square metre per person rule (2m x2m) for non-essential indoor gatherings
  • minimising physical contact

Will my planning or building application be processed?

Yes. All planning and building applications will continue to be assessed within the statutory timeframes.

Applications will need to be made electronically via email to info@sjshire.wa.gov.au or the relevant State Government department as per usual.

Applications will be referred internally and processed as usual and feedback will be given via email or telephone. Payments can also be done electronically.

Teleconferencing facilities are available for external meetings (Zoom), but due to the limitations of technology we may have to use telephonic means or email as an alternative.

Shire staff will continue to respond to any planning or building questions. Please contact the Shire on 9526 1111 or email info@sjshire.wa.gov.au if you have a question.

Can the Shire assist me with approvals or requirements for my business?

Yes. Our Planning Team and Environmental Health Team can assist business owners or operators with any questions or support they may require to ensure they can continue to operate within the guidelines stipulated by the Federal Government.

If you need support or assistance, please contact the Shire on 9526 1111 or email info@sjshire.wa.gov.au

What financial support is available individuals and households?

The Australian Government is providing financial assistance to Australians. This assistance includes income support payments, payments to support households and temporary early releases of superannuation.

For more information click the link below: 

What mental health and family support services are available?

If you are feeling overwhelmed or isolated, there is support available for you and your family members. 

Mental health support 

  • Lifeline 24/7: 13 11 14 
  • Beyond Blue: 1300 224 636 
  • Crisis Care 24/7: 9223 1111 
  • Department of Health Hotline for “Passengers in isolation who feel unwell” is 1300 660 321
  • Mental Health Emergency Response Line - Metro 1300 555 788 and Peel 1800 676 822

Children and youth mental health services 

  • Headspace: 1800 650 890 
  • Kids Helpline 24/7: 1800 551 800 

Relationship support 

  • 1800 Respect 24/7: 1800 737 732 
  • Women’s Domestic Violence Helpline: 1800 007 339 
  • Men’s Domestic Violence Helpline: 1800 000 599 

What medical advice and emergency services are available?

Medical support

Coronavirus Information

  • National Coronavirus Helpline - 1800 020 080