FAQS on the Shire's response to COVID-19

Is the Shire still providing its rubbish and recycling bin collection service?

Yes. Our waste management services is continuing and residents can continue putting out their green and yellow bins on their allocated days. The Shire will advise residents if there is any change to this service.

Is the Shire’s Community Safety Team and Emergency Services still operating?

Yes. The Shire’s Community Safety Team, which includes our Ranger Services, is still operating a 7-day a week roster.

Our Emergency Services Team, which includes our six volunteer bush fire brigades, are still operating.

Are Shire facilities still open?

Open

Customer Service Centre

The Shire’s Administration Customer Service Centre is open to visitors Monday-Friday, 8.30am–5pm.

You can contact us on 9526 1111 or email info@sjshire.wa.gov.au during business hours.

You can also report any issues or concerns at any time via our Online Report form or contact our after-hours call centre on 9526 1111.

Mundijong Public Library

The library is now open to the public between 9am to 5pm Monday to Friday and Saturday 9am to 12 noon. 

If you are still not comfortable visiting the library and need help accessing resources, please contact our library staff.  We have options of e-resources, pre-arranged loans of books DVDs and magazines to be safely collected from outside the library door or deliveries to housebound customers on a set day and time. Please contact Mundijong Public Library on 9526 1133 or email library@sjshire.wa.gov.au to discuss your individual circumstances. Further information about e-resources, borrowing, returns and more is provided in an FAQ below.

Byford Bark Park

The Byford Bark Park is open.

Jarrahdale RV short stay area

Jarrahdale RV short stay area, located off Jarrahdale Road, near the corner of Kingsbury Drive, is now open to visitors.

Serpentine Jarrahdale Community Recreation Centre

Serpentine Jarrahdale Community Recreation Centre is now open with before and after school care in operation. The gym will re-open on Saturday, 6 June, 2020. The YMCA can be contacted via 9550 6777.

Playgrounds, Skate Parks and Byford Bark Park

All Shire playgrounds and skate parks will reopen to the public on Saturday, 6 June, 2020. While they are taped off or signposted as closed, we are seeking our community’s support in following Federal and State Government advice by not using these public facilities.

If you are concerned about people not following social distancing or social isolation rules, please contact WA Police on 131 444.

Youth Development Programs

The Shire’s Youth development after school Briggs Park Drop-In program has resumed on Monday, Wednesday and Friday. You can follow the Youth Development team on Instagram @YouthofSJ for further updates.

Community halls and pavilions

As of 1 July 2020, Shire community halls and pavilions are open for public booking requests.  Sporting and community group's with previously arranged facility hire can were able to contact the Shire about re-commencing prior to this date.  Any enquiries regarding future bookings for halls or reserves please contact 9526 1111. 

Community Bus

The Shire’s Community Bus is available for hire. Any enquiries regarding cancellations or future bookings for the Community Bus please contact 9526 1111.

Library FAQs

The library is now open to the public between 9am to 5pm Monday to Friday and Saturday 9am to 12 noon. 

If you are still not comfortable visiting the library and need help accessing resources, please contact our library staff.  We have options of e-resources, pre-arranged loans of books DVDs and magazines to be safely collected from outside the library door or deliveries to housebound customers on a set day and time. Please contact Mundijong Public Library on 9526 1133 or email library@sjshire.wa.gov.au to discuss your individual circumstances. 

What is happening with current allocated reservations?

These will be held for your collection when normal library services resume. Alternatively, you can pre-arrange a time with the library to collect your item. Please phone us on 9526 1133.

Can I return an item to the library?

Yes, either during business hours or through the after-hours return box at the front door until further notice.

Can I return a book to the Street Libraries throughout the Shire?

No. For the health and safety of yourself and others please do not return your library books to the Street Libraries. 

What alternatives are available if you do not wish to go into the library?

We have a digital collection including e-books, e-audio books, and e-magazines. All digital resources are available through our e-resources

What other online resources are available?

The library has Kanopy movie streaming which is available here.

Are there any children’s resources available online?

Yes, all children and youth online digital resources available on our e-resources and include:

  • StoryBox Library
  • Busy Things learning activities for early years
  • Kanopy Kids movie streaming
  • Libby
  • Borrowbox

Where else can I go to for digital resources?

The State Library of Western Australia has alternative digital resources.

How will you be communicating updates to us?

Our website is the main source for all information regarding cancellations and closures, and Shire specific information about COVID-19. We will also be communicating these via our other Shire channels (social media, e-newsletters etc.), however we encourage everyone to visit the website first.

Will you be providing any activities or programs online?

Yes, we have videos available on our Facebook page and YouTube channel. Our in person programs have also recommenced. Please check the Shire's Events Calendar.

What Shire and community events, programs or sports were cancelled or postponed?

The majority of Shire-run programs and activities have now returned. Please check the Shire's Events Calendar for more details. The Shire took action to respond to advice on cancelling and postponing events and programs that attract large numbers to protect the safety, health and wellbeing of our community and for our more vulnerable community members. The following Shire run events and programs were cancelled or interrupted as a result of COVID-19:


Events cancelled

Anzac Day services

25 April

Youth Fest

17 April

 

Programs or services that were cancelled or interrupted

Nightfields

18 March, 25 March, 1 Aril, 8 April 

NDIS information session

24 March  

Live @ the library

24 March

Containers for Change information session

31 March

Play in the Park

Tuesdays during school terms 1 (part), 2 and 3

Chitter Chatter playgroup

Thursdays during school term 1 (part)2 and 3 

Seniors Morning Tea

2nd Monday of each month

Lego club

Saturdays term 1 (part), 2 and 3 (part) (now recommenced)

School holiday events and activities

11 – 27 April

Lawn Bowls Clinic

24 April

Baby Sensory

20 April

SJ Arts Week

3 – 9 May

General grants program

May 2020 round

Story Time and Rhyme Time

Thursdays during school term 1 (part), 2 and 3 (part) (now recommenced)


Shire events and programs have started to return to normal. Please check our events calendar for more information.

Are Council Meetings still being held?

Yes.  Ordinary Council Meetings can now be attended in person, however, please be advised that to meet physical distancing provisions, the public gallery will have limited seating.   For more information on attendance and how you can participate in the meeting, click here.

Please refer to the Public Participation area of the Shire's website for information regarding Public Questions, Public Statements and Deputations.

Is the Shire still providing Citizenship Ceremonies?

The Shire is pleased to resume in-person ceremonies that confer citizenship and welcome our newest Australians.  Further information regarding citizenship ceremonies is available here.

How is the Shire supporting local businesses?

The Shire has a dedicated COVID-19 business support page. Please click here.

What is the Shire’s administration doing in response to COVID-19?

The safety, health and wellbeing of our local community, our customers and our staff is our main priority and the Shire is actively following the advice received from government and health authorities to ensure we are equipped with the latest information.

The Shire has established an internal COVID-19 Management Group and Council has endorsed our Business Continuity Plan – COVID-19 Pandemic Response to ensure we can continue to provide services to our community.

The Shire held a Local Emergency Management Committee meeting on 19 March 2020, and met with State Government Agency representatives and local not-for-profit service providers to understand their plans for response to this emergency and any requirements for assistance they may have.

A Local Recovery Coordination Group was established and meet regularly, to work with our community and businesses to assess and respond to community needs during this time.

What is the Shire doing to maintain personal hygiene at its facilities?

The Shire is following Department of Health advice to frequently disinfect doorknobs, buttons, light switches, handrails, tap handles and front counter desks.  

We will endeavour to ensure single-use paper towels and liquid hand soap stocks are maintained within our public toilets. 

The Shire is following the WA Department of Health’s social distancing advice to help slow the spread of the virus. Social distancing includes:

  • staying home if you are unwell
  • keeping a distance of 1.5 metres between yourself and others where possible
  • Two square metre per person rule for non-essential indoor gatherings
  • minimising physical contact

Will my planning or building application be processed?

Yes. All planning and building applications will continue to be assessed within the statutory timeframes.

Applications will need to be made electronically via email to info@sjshire.wa.gov.au or the relevant State Government department as per usual.

Applications will be referred internally and processed as usual and feedback will be given via email or telephone. Payments can also be done electronically.

Teleconferencing facilities are available for external meetings (Zoom), but due to the limitations of technology we may have to use telephonic means or email as an alternative.

Shire staff will continue to respond to any planning or building questions. Please contact the Shire on 9526 1111 or email info@sjshire.wa.gov.au if you have a question.

Can the Shire assist me with approvals or requirements for my business?

Yes. Our Planning Team and Environmental Health Team can assist business owners or operators with any questions or support they may require to ensure they can continue to operate within the guidelines stipulated by the Federal Government.

If you need support or assistance, please contact the Shire on 9526 1111 or email info@sjshire.wa.gov.au

What financial support is available individuals and households?

The Australian Government is providing financial assistance to Australians. This assistance includes income support payments, payments to support households and temporary early releases of superannuation.

For more information click the link below: 

What is happening to Shire rates?

The Shire of Serpentine Jarrahdale Council approved its 2020/21 Budget be developed with a 0% rate increase following a Special Council on 6 April 2020. For more information click here. 

What mental health and family support services are available?

If you are feeling overwhelmed or isolated, there is support available for you and your family members. 

Mental health support 

  • Lifeline 24/7: 13 11 14 
  • Beyond Blue: 1300 224 636 
  • Crisis Care 24/7: 9223 1111 
  • Department of Health Hotline for “Passengers in isolation who feel unwell” is 1300 660 321
  • Mental Health Emergency Response Line - Metro 1300 555 788 and Peel 1800 676 822

Children and youth mental health services 

  • Headspace: 1800 650 890 
  • Kids Helpline 24/7: 1800 551 800 

Relationship support 

  • 1800 Respect 24/7: 1800 737 732 
  • Women’s Domestic Violence Helpline: 1800 007 339 
  • Men’s Domestic Violence Helpline: 1800 000 599 

What medical advice and emergency services are available?

Medical support

Coronavirus Information

  • National Coronavirus Helpline - 1800 020 080