As the COVID-19 pandemic continues, it's important to stay up to date with the latest information and announcements.

For all advice and information in regards to COVID-19 please continue to visit the following websites.

Community Helplines

Here is a list of free community helplines that you can get the advice and support you need during COVID-19. All phone hotlines operate 24 hours a day 7 days a week, unless otherwise specified.

Click here to download a copy of this list.




All phone hotlines operate 24 hours a day 7 days a week, unless otherwise specified

13COVID Hotline - WA

13 26 843

A hotline has been established to answer questions West Australians have on the current COVID-19 state of emergency.

Assistance is available 8am - 6pm 7 days a week.

National Coronavirus Helpline

1800 020 080

Call this line if you are seeking information on coronavirus and vaccines. The line operates 24 hours a day, seven days a week.

Health Direct Nurse


1800 022 222


A Website is also available for health direct for more ways to get information



An online directory for services including accommodation, food, financial services, transport, mental health and counselling, disability services and more.  


135 247

Anonymous telephone support service based in WA. Available 8am - 8pm. 

Beyond Blue

1300 224 636

24/7 Provides support and information on anxiety, depression and suicide from a trained mental health professional.

Kids Helpline

1800 551 800

Telephone and internet counselling for kids and young people up to the age of 25 available 24/7


1800 650 890

Free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time.

Online and eHeadspace services available 24/7
Call back services available during peak times.


13 11 14

24/7 telephone crisis support

Mental Health Emergency Response Line

Metro 1300 555 788 and Peel 1800 676 822


Rapid response and advice for adults needing support for mental health crisis – individuals, family / friend eg;  psychosis, suicidal thoughts, depression etc. 24/7


1800 737 732

Interpreter services available on 13 14 50

24 hour support to people impacted by sexual assault, domestic or family violence or abuse.

Online chat services are also available.


Family Drug Support 

1300 368 186 

24 hours national phone support for families dealing with drugs and alcohol. 

WA Alcohol and Drug Support Line 

08 9442 5000 (Perth Metro) 

1800 198 024 (Regional areas) 

Confidential phone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use. 

National Debt Helpline

1800 007 007

Free confidential advice for people struggling with unexpected financial complications, short term debt or ongoing debt issues. 

Cahoots Connects - Not currently available.

1300 103 880

Essential shopping delivery services – for people living with a disability, or those facing other exceptional challenges, or older Australians (over the age of 65).

Disability Information Helpline

1800 643 787

The Disability Information Helpline is available for people with disability who need help because of coronavirus (COVID-19). The helpline can help families, carers, support workers and services, too. It is free, private and fact-checked.

National Relay Service

Voice Relay 1300 555 727

TTY number 133 677

SMS Relay 0423 677 767

If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to access any of the department’s listed phone numbers.
Trained Relay Officers will change voice to text, text to voice, AUSLAN to English or English to AUSLAN.

Users must be registered to access this service: register here

Services are available 24/7 (some limits apply to Video Relay services)

Translating and Interpreting Service

13 14 50

Non-English speakers can access department hotlines and information through the Translating and Interpreting Service.

Call directly for hotline information or visit the website to arrange for a phone or on-site interpreter.

Planning changes - Notice of Exemption

An updated Notice of Exemption (Clause 78H) was gazetted on 22 April 2022. The latest changes respond to the changes in Western Australia’s COVID-19 response, as well as Regulatory changes which have replaced certain exemptions from the existing Notice. This includes the following changes:

  • Certain exemptions have been removed as these have now been replaced by exemptions in the Planning and Development (Local Planning Schemes) Regulation, 2015 (Regulations):
    • Removal of exemptions relating to certain land uses. A 90-day expiry date now applies to these exemptions.
    • Removal of exemptions relating to car-parking for non-residential development and the payment of cash-in-lieu.
    • Removal of the need to obtain approval for signage relating to hotel, tavern, restaurant/café (or similar land uses).
  • Clarifying the exemptions to home businesses only apply during a Lockdown.
  • Extending the applicability of the exemption for agricultural workers accommodation in the Shires of Manjimup and Harvey to all local government areas.
  • Clarifying the exemptions applicable to non-conforming uses will expire on the day after the State of Emergency Declaration ends. 
  • Removal of exemptions relating to consultation, advertisement, applications and/or forms.

Please refer to the Department of Planning Lands and Heritage website for more information: State of Emergency planning changes (