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Organisation
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Phone
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Service
All phone hotlines operate 24 hours a day 7 days a week, unless otherwise specified
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13COVID Hotline - WA
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13 26 843
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A hotline has been established to answer questions West Australians have on the current COVID-19 state of emergency.
Assistance is available 8am - 6pm 7 days a week.
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National Coronavirus Helpline
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1800 020 080
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Call this line if you are seeking information on coronavirus and vaccines. The line operates 24 hours a day, seven days a week.
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Health Direct Nurse
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1800 022 222
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A Website is also available for health direct for more ways to get information
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WAConnect
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-
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An online directory for services including accommodation, food, financial services, transport, mental health and counselling, disability services and more.
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Samaritans
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135 247
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Anonymous telephone support service based in WA. Available 8am - 8pm.
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Beyond Blue
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1300 224 636
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24/7 Provides support and information on anxiety, depression and suicide from a trained mental health professional.
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Kids Helpline
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1800 551 800
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Telephone and internet counselling for kids and young people up to the age of 25 available 24/7
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Headspace
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1800 650 890
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Free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time.
Online and eHeadspace services available 24/7
Call back services available during peak times.
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Lifeline
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13 11 14
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24/7 telephone crisis support
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Mental Health Emergency Response Line
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Metro 1300 555 788 and Peel 1800 676 822
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Rapid response and advice for adults needing support for mental health crisis – individuals, family / friend eg; psychosis, suicidal thoughts, depression etc. 24/7
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1800RESPECT
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1800 737 732
Interpreter services available on 13 14 50
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24 hour support to people impacted by sexual assault, domestic or family violence or abuse.
Online chat services are also available.
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Family Drug Support
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1300 368 186
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24 hours national phone support for families dealing with drugs and alcohol.
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WA Alcohol and Drug Support Line
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08 9442 5000 (Perth Metro)
1800 198 024 (Regional areas)
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Confidential phone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use.
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National Debt Helpline
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1800 007 007
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Free confidential advice for people struggling with unexpected financial complications, short term debt or ongoing debt issues.
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Cahoots Connects - Not currently available.
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1300 103 880
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Essential shopping delivery services – for people living with a disability, or those facing other exceptional challenges, or older Australians (over the age of 65).
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Disability Information Helpline
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1800 643 787 |
The Disability Information Helpline is available for people with disability who need help because of coronavirus (COVID-19). The helpline can help families, carers, support workers and services, too. It is free, private and fact-checked.
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National Relay Service
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Voice Relay 1300 555 727
TTY number 133 677
SMS Relay 0423 677 767
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If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to access any of the department’s listed phone numbers.
Trained Relay Officers will change voice to text, text to voice, AUSLAN to English or English to AUSLAN.
Users must be registered to access this service: register here
Services are available 24/7 (some limits apply to Video Relay services)
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Translating and Interpreting Service
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13 14 50 |
Non-English speakers can access department hotlines and information through the Translating and Interpreting Service.
Call directly for hotline information or visit the website to arrange for a phone or on-site interpreter.
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