Spotted an issue in your neighbourhood or need help with a Shire service? Let us know what's happening or track a request you've already submitted.
Choose the category that best matches your request, enquiry or issue.
Pets and Animals
Report wandering animals, barking dogs, dog attacks, livestock on roads and other animal-related issues.
Report an animal issue →
Building Enquiry
Submit a building-related enquiry or request information about building matters.
Submit an enquiry →
Environmental Health
Report environmental health concerns such as noise, odour, pests or sanitation issues.
Report a health issue →
Facilities, Parks and Playgrounds
Report issues relating to parks, playgrounds, reserves, facilities and leisure spaces.
Report a facility issue →
Fire Safety
Report fire safety concerns and other fire-related issues requiring Shire attention.
Report a fire issue →
Maintenance Requests
Request general maintenance or report an issue that needs repair or attention.
Submit a request →
Planning Enquiry
Submit a planning-related enquiry or request information about planning matters.
Submit an enquiry →
Rates Enquiry
Request assistance or submit an enquiry relating to rates and property charges.
Submit an enquiry →
Trees and Managed Verges
Report concerns relating to trees, managed verges and associated maintenance issues.
Report a tree issue →
Vehicles and Parking
Report parking issues, abandoned vehicles and other vehicle-related concerns.
Report a parking issue →
Waste and Recycling
Report bin, waste and recycling issues including missed services and related concerns.
Report a waste issue →
What happens after you submit a request?
When you submit a request, it is logged in our customer request system and assigned to the relevant team.
01. Submit your request
Submit a request online, by email, phone or in person at our Mundijong or Byford offices.
- You'll receive a reference number when your request is lodged.
- Select the email or SMS notification option to receive updates.
- Your request will be assigned to the appropriate team or person.
02. We review and action it
We assess the issue and determine the most appropriate action. This may include:
- Resolving the issue immediately
- Creating a work order
- Referring the matter to a contractor
- Scheduling future works
- Requesting additional information
- Determining that no further action is required.
If additional information is required, your request may be placed on hold until it is received.
In some cases, your request may be closed before physical works are completed. This can occur when the required action has been arranged, such as a work order being raised or works being scheduled.
Response Time
We aim to provide you with a response to your request within three business days.
Some issues within the Shire are managed by other agencies, utility providers or emergency services. Contacting the right organisation directly can help resolve issues sooner.
Not sure who manages the issue? Submit your request, and we will let you know if it needs to be redirected.
Find out more about issues and services managed by other organisations.
Missed Property Bin
If your property bin was not emptied on your collection day, please call Veolia on 08 9350 7121.
Loan of an Animal Trap
Animal traps can be hired from Landcare SJ, located at 12 Paterson Street, Mundijong.
Traps can be hired for a period of one week (unless otherwise arranged). The cost is $20.00 per week with a $50.00 deposit.
Visit the Landcare SJ website for further information or phone 9526 0012.
Report a Hoon / Antisocial Behaviour
Local Government does not have the authority or power to enforce road rules. The Western Australian Police Force (WAPOL) or Traffic Enforcement Group can assist with queries or concerns about unlawful road user behaviour.
Local Government can provide traffic and safety improvements such as slow points, rumble strips, signage, lighting, speed humps and guard rails to help minimise speeding and hooning on roads.
To install these measures, the Shire must undertake road safety and traffic studies, obtain support from two-thirds of directly affected residents, comply with relevant agency standards and have funding allocated by Council or through State Government grants.
To report unlawful road user behaviour, including antisocial or hoon behaviour, visit the WA Police Force website.
Containers for Change
There are various locations within the Shire where you can return eligible containers.
Visit the Containers for Change website to find a return point near you.
Switch your thinking
Switch your thinking is a local government initiative that promotes sustainable living and reducing emissions.
To find out more about ways to switch, upcoming events or how to get involved, visit the Switch your thinking website.
Free Verge Plant Program
Landcare SJ, in partnership with the Shire of Serpentine Jarrahdale, coordinates the Free Verge Plant Program.
The program supports the Shire's Urban and Rural Forest Strategy, which aims to improve tree canopy and vegetation coverage.
For more information, visit the Landcare SJ website or phone 9526 0012.
Needles / Syringes
Used needles and syringes are occasionally found in parks and other public places.
If you find a discarded needle or syringe, visit the HealthyWA website for information about safe disposal.
Dividing Fences / Trees on Boundaries
For information about dividing fences or trees on property boundaries, visit the Department of Mines, Industry Regulation and Safety website.