All the information you need to know about paying your rates, including instalment due dates and online payments.
Rates Instalment Dates for 2019/2020
| One Payment |
|---|
| Due Date |
5 September 2019 |
| Two Instalments |
|---|
| First Instalment |
5 September 2019 |
| Second Instalment |
5 November 2019 |
| Four Instalments |
|---|
| First Instalment |
5 September 2019 |
| Second Instalment |
5 November 2019 |
| Third Instalment |
6 January 2020 |
| Fourth Instalment |
6 March 2020 |
Please note the Two Instalments option attracts 5.5% pa interest and an administration fee of $10.
Please note the Four Instalments option attracts 5.5% pa interest and an administration fee of $30.
Change of Address Notification
If you are moving please complete the Change of Address Notification form below.
Change of Address Notification Form
How to pay your rates
Pay your rates online
Use the link below to pay your rates online via 'Secure Pay'.
Enter your Customer Reference Number and other details, then click on 'Make Payment'.
Secure Pay-Rates Online Payment Service
Use this link to pay your rates online via Secure Pay.
Pay your rates by mail
Detach the slip on the bottom of your rates notice and send with a cheque to 6 Paterson Street, Mundijong, WA 6123.
Please make your cheque payable to the Shire of Serpentine Jarrahdale.
Pay your rates by telephone
Payments by Mastercard or Visa card can be made by contacting our the Shire of Serpentine Jarrahdale pay by phone service.
| Shire of Serpentine Jarrahdale Pay by Phone Service |
|---|
| Phone |
1300 766 428 |
Pay your rates in person
Payment can be made by cash, cheque or EFTPOS at our Administration Centre between the hours of 8.30am - 4.30pm Monday to Friday.
Payment can also be made at any Australia Post outlet with your original rates notice (instalments cannot be made as a barcode is required).
Other payment arrangements
Payment Arrangement - Formal Direct Debit
Click here for more information.
Refund Policy
Where Council agrees that a refund is due in respect of Rates, then:
- Request is received in writing for a refund with proof of payment.
- Bank account details are included in the written request for refund.
- The funds are credited back to the payer via the creditor payment process.
- Payments are made weekly.
- Remittance advice is emailed to requester when the funds leave our bank.
Privacy Policy
Personal information collected for our online payments includes your credit card details and account information. This information is required to process your bill payments and may be shared by us for these purposes between SecurePay (our payment gateway provider), banks and financial institutions.
If you wish to request access to any personal information we have collected about you for the purposes of accepting an online payment, please contact us.
Security Policy
Our website uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it is transmitted over the internet.
We do not store your credit card number. To protect your credit card details we ask that you re-enter your credit card number for each transaction.