Person Paying Rates

Paying Your Rates

All the information you need to know about paying your rates, including instalment due dates and online payments.

 

 

Rates Instalment Dates for 2019/2020

One Payment
Due Date 5 September 2019
Two Instalments
First Instalment 5 September 2019
Second Instalment 5 November 2019
Four Instalments
First Instalment 5 September 2019
Second Instalment 5 November 2019
Third Instalment 6 January 2020
Fourth Instalment 6 March 2020

Please note the Two Instalments option attracts 5.5% pa interest and an administration fee of $10.

Please note the Four Instalments option attracts 5.5% pa interest and an administration fee of $30.

Change of Address Notification

If you are moving please complete the Change of Address Notification form below.

Change of Address Notification Form

How to pay your rates

Pay your rates online

Use the link below to pay your rates online via 'Secure Pay'.

Enter your Customer Reference Number and other details, then click on 'Make Payment'.

Secure Pay-Rates Online Payment Service

Use this link to pay your rates online via Secure Pay.

Pay your rates by mail

Detach the slip on the bottom of your rates notice and send with a cheque to 6 Paterson Street, Mundijong, WA 6123.

Please make your cheque payable to the Shire of Serpentine Jarrahdale.

Pay your rates by telephone

Payments by Mastercard or Visa card can be made by contacting our the Shire of Serpentine Jarrahdale pay by phone service.

Shire of Serpentine Jarrahdale Pay by Phone Service
Phone 1300 766 428


Pay your rates in person

Payment can be made by cash, cheque or EFTPOS at our Administration Centre between the hours of 8.30am - 4.30pm Monday to Friday.

Payment can also be made at any Australia Post outlet with your original rates notice (instalments cannot be made as a barcode is required).

Other payment arrangements

Payment Arrangement - Formal Direct Debit

Click here for more information.

Refund Policy

Where Council agrees that a refund is due in respect of Rates, then:

  • Request is received in writing for a refund with proof of payment.
  • Bank account details are included in the written request for refund.
  • The funds are credited back to the payer via the creditor payment process.
  • Payments are made weekly.
  • Remittance advice is emailed to requester when the funds leave our bank.

Privacy Policy

Personal information collected for our online payments includes your credit card details and account information. This information is required to process your bill payments and may be shared by us for these purposes between SecurePay (our payment gateway provider), banks and financial institutions.

If you wish to request access to any personal information we have collected about you for the purposes of accepting an online payment, please contact us.

Security Policy

Our website uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it is transmitted over the internet.

We do not store your credit card number. To protect your credit card details we ask that you re-enter your credit card number for each transaction.