2022 Community Perception Scorecard Report

Published on Tuesday, 28 February 2023 at 12:18:49 PM

More than 800 community members have had their say on the Shire of Serpentine Jarrahdale’s biannual Community Perceptions Survey, which allows Council to receive an overview of the organisation’s performance in service delivery.

The survey helps to shine the light on our community's highest priorities and values, providing vital feedback to the Shire.

You can view a summary of the 2022 Community Perception Survey results below.

View 2022 the Community Perception Scorecard Report

Community Values

In response to the question of what does the community value most about the Shire, the community identified the following values:

  • Natural bushland and wildlife 
  • Country feel
  • Open space and proximity to services
  • Friendly, community spirit 
  • Peacefulness

Strongest Performing Service Areas

The Shire recorded its strongest performing service areas in:

  • Waste services
  • Serpentine Jarrahdale Community Recreation Centre
  • Access to housing
  • Library services

Improving Service Areas

The Shire recorded improvements in: 

  • Ranger Services
  • Environmental health management 
  • Festivals, events, arts and cultural activities

Overall Performance Score

Overall, the responding residents scored the Shire 68/100 as a place to live. This has dropped 4 points from the last community survey which Officers interpret as being a lower score for those respondents who are families with young children.   As a governing organisation, the Shire received 33/100. This is down from a score of 43 in both the 2018 and the 2020 surveys.

The "Overall Performance Index Score" is a combined measure of the Shire as a "place to live" and as a "governing organisation".

The Shire’s overall performance index score is 51 out of 100, 14 index points below the industry standard for Western Australia. This represents an overall drop of 5 points in the Shire’s score since the last survey.

Shire Response to Community Priorities

Given the Shire’s significant population growth over the past 10 years, the Shire acknowledges the community’s feedback in the 2022 Community Perceptions Survey results.

While significant planning has been carried out to deliver the community infrastructure to meet the requirements of our growing community, delivery of these projects and the ability to fund has been unable to keep up at the pace required. This is reflected in the Shire’s 2022 Community Perception Survey results. 

Through the 2022 Community Perception Survey results, 12 community-driven priorities were identified.

For each of the 12 community driven priorities, a response has been developed for the focus areas under each priority.

Responses have been separated in to “Officer comment/current status” and “Additional Actions to be considered during the 23/24 IPR processes”.

View the Shire's response to the 12 community driven priorities

Next Steps

The results of the 2022 Community Perception Scorecard Report will be used to inform the development of the Shire’s new Strategic Community Plan.

To be involved in shaping the Shire’s future and to have your say on our new plan, visit the dedicated webpage below.

Shape our Future - SJ 2033

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