The questions below cover some of the most common payment enquiries. For more FAQs, visit our dedicated Rates FAQs page
How do I pay my rates?
You can pay your rates online, by BPAY, over the phone, by mail, or in person at the Shire Administration Office. Full payment instructions and options are listed on your rates notice.
What are the payment options and instalment dates for 2025/26 rates?
The payment options and due dates for each instalment are listed above and on your rates notice.
If you are experiencing difficulty paying your rates, we encourage you to contact us as soon as possible to discuss the support options available.
We understand that financial hardship can affect anyone, and we are committed to working with those experiencing financial stress to find a suitable solution. Under our Financial Hardship Policy, assistance may include flexible payment arrangements, deferment of rates, or other relief measures, depending on individual circumstances.
Early communication is essential to ensure appropriate support can be provided. To arrange a confidential discussion, please contact our Rates Team on info@sjshire.wa.gov.au or call 9526 1111
Where can I find my payment reference number?
Your reference number is shown on your rates notice, usually near the payment options section. Use this number when paying via BPAY or online.
How is overdue interest calculated?
The overdue interest is calculated at 11% per annum, calculated on a daily basis.
Example:
- Rates + Emergency Services Levy + Services = $685.00
- $685.00 x 11% = $75.35
- $75.35 ÷ 365 = $0.2064 per day
Why is there a minimum rates payment?
A minimum rate is set for each rate category. When the valuation multiplied by the rate in the dollar is less than this minimum rate, you'll pay the minimum rate. This ensures rating is equitable across all rating categories.
Do I still need to pay rates if I’m selling my property?
Any pro-rata adjustments for rates payments are typically handled during property settlement by your settlement agent. At settlement, you will pay the amount of outstanding rates owing up to that date. The new owners will be responsible for paying rates after that date. Your settlement agent will proportion your rates for you.