Contact Us
Need to get in touch with the Shire? Visit one of our offices, give us a call or use our online services.
Call us
(08) 9526 1111
Office hours: Monday to Friday, 8.30am to 5.00pm.
Cashier hours: Monday to Friday, 8.30am to 4.30pm.
Closed on public holidays.
Visit us
Our customer service offices are located in Mundijong and Byford.
Mundijong Office
Administration & Council Buildings
6 Paterson Street
Mundijong WA 6123
Byford Office
20 Abernethy Road
Byford WA 6122
EFTPOS payments only.
Online services
You can report an issue, submit a customer request or provide feedback online.
Report an issue or make a request
If you know of something that needs to be addressed, you can report it to the Shire.
Select a request type from the drop-down list or search by keyword in our Customer Request Management System.
Report It
My SJ - Your Online Portal
My SJ makes it easier to access Shire services online, all in one place.
Create an account to lodge and track requests, manage payments and access your information whenever you need it.
Access My SJ
Feedback, Compliments and Complaints
We welcome your feedback, including compliments, complaints and suggestions for improvement. Whether you'd like to recognise a positive experience, raise a complaint or suggest how we can improve our services, we'd like to hear from you.
Submit Feedback or Complaint
Emergency after-hours contacts
If you need assistance outside normal business hours, please use the contact details below.
Life-threatening emergency? Call 000
For emergencies including bushfires, or when you need urgent police, fire or ambulance assistance, dial 000.
| Who to contact |
Reason |
Contact details |
| Snake Removal Services |
If you find a snake in your house or yard. |
Snake removal contacts |
| Veolia |
Missed bin collections. |
(08) 9350 7121 |
| Police, Fire or Ambulance |
Life-threatening emergencies or urgent assistance. |
000 |
| Police assistance |
Police assistance or attendance for non-emergencies. |
131 444 |
| RSPCA |
Report animal welfare concerns. |
1300 278 3589 |
| Shire Ranger |
Animal and livestock control. |
(08) 9526 1111 |
| Shire Operations Team |
Blocked or damaged drains, chemical and oil spills, fallen trees on roads or parks, dangerous road or footpath conditions and safety issues in Shire-owned buildings. |
(08) 9526 1111 |
| Wildcare Helpline |
Advice for sick or injured native wildlife, including where to find care. |
(08) 9474 9055 |