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Paying Your Rates

Paying Rates 490x290
We accept payment of rates in person, by mail or internet, and over the phone.

Instalment Dates 2016/2017

  • Due Date 7 September 2016
  • Two Instalments

  • First Instalment 7 September 2016
  • Second Instalment 9 November 2016
  • Four Instalments

  • First Instalment 7 September 2016
  • Second Instalment 9 November 2016
  • Third Instalment 9 January 2017
  • Fourth Instalment 9 March 2017

Internet

Visit Secure Pay.

Enter your Customer Reference Number and other details.
Click on 'Make Payment'.

Mail

Detach the slip on the bottom of your rates notice and send with a cheque to 6 Paterson Street, Mundijong, WA 6123.

    Please make your cheque payable to the Shire of Serpentine Jarrahdale.

    Telephone

    Payments by Mastercard or Visa card can be made by contacting our Rates team.

    • Shire of Serpentine Jarrahdale Pay by Phone

      Phone Work 1300 766 428

    In Person

    Payment can be made by cash, cheque or EFTPOS at our Administration Centre between the hours of 8.30am - 4.30pm Monday to Friday.

    Payment can also be made at any Australia Post outlet with your original rates notice (instalments cannot be made as a barcode is required).

    BPAY

    Contact your bank to arrange payment from your cheque, savings or credit account. Please quote our Biller Code Number and your customer reference number as shown on your Rates Notice.

    Direct Debit

    You can arrange to pay your rates via a direct debit payment arrangement. This is where a certain amount is taken from your nominated bank account on either a weekly, fortnight or monthly basis.

    To apply please complete and return the form below. If you have any questions please contact the Rates department.


    Refund Policy

    Our refund policy only applies to rates paid over the phone or online.

    Where Council agrees that a refund is due in respect of Rates, then:

    • The credit / debit card used for the payment will be refunded
    • This will occur within 14 days of the refund being agreed by Council

    Should you have any queries regarding an online payment, please contact our Rates team quoting your receipt reference number.


    Privacy Policy

    Personal information collected for our online payments includes your credit card details and account information. This information is required to process your bill payments and may be shared by us for these purposes between SecurePay (our payment gateway provider), banks and financial institutions.

    If you wish to request access to any personal information we have collected about you for the purposes of accepting an online payment, please contact us.


    Security Policy

    Our website uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it is transmitted over the internet.

    We do not store your credit card number. To protect your credit card details we ask that you re-enter your credit card number for each transaction.