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Paying Your Rates

All the information you need to know about paying your rates, including instalment due dates and online payments.

Paying Rates 490x290

Rates Incentive Program Winners

The winners of the Rates Incentive Program have been drawn, and 2 ratepayers have taken home $1,000 each!

Congratulations to David and Rosalind from Serpentine and to the other lucky winner Bert from Oakford.

Rates Instalment Dates for 2018/2019

  • One Payment

  • Due Date 15 August 2018
  • Two Instalments

  • First Instalment 15 August 2018
  • Second Instalment 16 October 2018
  • Four Instalments

  • First Instalment 15 August 2018
  • Second Instalment 16 October 2018
  • Third Instalment 18 December 2018
  • Fourth Instalment 19 February 2019

Please note the Two Instalments option attracts 5.5% pa interest and an administration fee of $10.

Please note the Four Instalments option attracts 5.5% pa interest and an administration fee of $30.

How to pay your rates

Pay your rates online

Use the link below to pay your rates online via 'Secure Pay'.

Enter your Customer Reference Number and other details, then click on 'Make Payment'.

Pay your rates by mail

Detach the slip on the bottom of your rates notice and send with a cheque to 6 Paterson Street, Mundijong, WA 6123.

    Please make your cheque payable to the Shire of Serpentine Jarrahdale.

    Pay your rates by telephone

    Payments by Mastercard or Visa card can be made by contacting our Rates team.

    • Shire of Serpentine Jarrahdale Pay by Phone

      Phone Work 1300 766 428

    Pay your rates in person

    Payment can be made by cash, cheque or EFTPOS at our Administration Centre between the hours of 8.30am - 4.30pm Monday to Friday.

    Payment can also be made at any Australia Post outlet with your original rates notice (instalments cannot be made as a barcode is required).

    Other payment arrangements

    Payment Arrangement - Formal Direct Debit

    You can make a formal payment arrangement to have us automatically deduct payments by direct debit on a Friday from your bank account. Payments can occur weekly, fortnightly or monthly.

    Please note payment arrangements will attract interest of 11% per annum.

    To apply please complete and return the form below. If you have any questions please contact the Rates team.

    Application for Alternative Payment Arrangement

    You can make your own regular payments by BPAY, Australia Post or in person by applying for an Alternative Payment Arrangement.

    Please note payment arrangements will attract interest of 11% per annum.

    To apply please complete and return the form below. If you have any questions please contact the Rates team.

    Change of Address Notification

    If you are moving please complete the Change of Address Notification form below.

    Refund Policy

    Where Council agrees that a refund is due in respect of Rates, then:

    • Request is received in writing for a refund.
    • Bank account details are included in the written request for refund.
    • The funds are credited back to the payer via the creditor payment process.
    • Payments are made weekly.
    • Remittance advice is emailed to requester when the funds leave our bank.

    Privacy Policy

    Personal information collected for our online payments includes your credit card details and account information. This information is required to process your bill payments and may be shared by us for these purposes between SecurePay (our payment gateway provider), banks and financial institutions.

    If you wish to request access to any personal information we have collected about you for the purposes of accepting an online payment, please contact us.

    Security Policy

    Our website uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it is transmitted over the internet.

    We do not store your credit card number. To protect your credit card details we ask that you re-enter your credit card number for each transaction.