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Paying Your Rates

All the information you need to know about paying your rates, including instalment due dates and online payments.

Paying Rates 490x290

Rates Installment Dates for 2019/2020

  • One Payment

  • Due Date 5 September 2019
  • Two Instalments

  • First Instalment 5 September 2019
  • Second Instalment 5 November 2019
  • Four Instalments

  • First Instalment 5 September 2019
  • Second Instalment 5 November 2019
  • Third Instalment 6 January 2020
  • Fourth Instalment 6 March 2020

Please note the Two Instalments option attracts 5.5% pa interest and an administration fee of $10.

Please note the Four Instalments option attracts 5.5% pa interest and an administration fee of $30.

How to pay your rates

Pay your rates online

Use the link below to pay your rates online via 'Secure Pay'.

Enter your Customer Reference Number and other details, then click on 'Make Payment'.

Pay your rates by mail

Detach the slip on the bottom of your rates notice and send with a cheque to 6 Paterson Street, Mundijong, WA 6123.

    Please make your cheque payable to the Shire of Serpentine Jarrahdale.

    Pay your rates by telephone

    Payments by Mastercard or Visa card can be made by contacting our Rates team.

    • Shire of Serpentine Jarrahdale Pay by Phone

      Phone Work 1300 766 428

    Pay your rates in person

    Payment can be made by cash, cheque or EFTPOS at our Administration Centre between the hours of 8.30am - 4.30pm Monday to Friday.

    Payment can also be made at any Australia Post outlet with your original rates notice (instalments cannot be made as a barcode is required).

    Other payment arrangements

    Payment Arrangement - Formal Direct Debit

    You can make a formal payment arrangement to have automatic deductions by direct debit on a Friday from your bank account. Payments can occur weekly, fortnightly or monthly. 

    Please note these options attracts 11% pa interest. Any dishonored payments will incur dishonor fees of $20.

    To apply please complete and return the form below. If you have any questions please contact the Rates team.

    Pensioners and Seniors

    The Office of State Revenue provides eligible pensioners and seniors with a rebate or deferment of their local government rates and emergency services levy.

     

    To be eligible to apply, an applicant must own and occupy the property as their ordinary place of residence on 1 July of the current financial year.

    To be eligible for a rebate, pensioners/seniors must register with Water Corporation 

     

    • The due date for payment of rates for eligible pensioners/seniors within the Shire is 30 June of the current financial year
    • Pensioners/seniors within the Shire are exempt from administration fees associated with rates
    • No late payment penalty interest

    The rebate will be applied from the date of registration

    Please download a Fact Sheet

    More information on the State Revenue – Pensioners and Seniors Rebate Scheme can be found here.

     

    Change of Address Notification

    If you are moving please complete the Change of Address Notification form below.

    Change of Address Notification form

    Refund Policy

    Where Council agrees that a refund is due in respect of Rates, then:

    • Request is received in writing for a refund.
    • Bank account details are included in the written request for refund.
    • The funds are credited back to the payer via the creditor payment process.
    • Payments are made weekly.
    • Remittance advice is emailed to requester when the funds leave our bank.

    Privacy Policy

    Personal information collected for our online payments includes your credit card details and account information. This information is required to process your bill payments and may be shared by us for these purposes between SecurePay (our payment gateway provider), banks and financial institutions.

    If you wish to request access to any personal information we have collected about you for the purposes of accepting an online payment, please contact us.

    Security Policy

    Our website uses industry-standard Secure Sockets Layer (SSL) encryption where your payment details are collected. This protects the confidentiality of your credit card information while it is transmitted over the internet.

    We do not store your credit card number. To protect your credit card details we ask that you re-enter your credit card number for each transaction.