Community Helplines

Here is a list of free community helplines that you can get the advice and support you need during COVID-19. All phone hotlines operate 24 hours a day 7 days a week, unless otherwise specified.

Click here to download a copy of this list.




All phone hotlines operate 24 hours a day 7 days a week, unless otherwise specified

13COVID Hotline

13 26 843

A hotline has been established to answer questions West Australians have on the current COVID-19 state of emergency

National Coronavirus Helpline

1800 020 080

Call this line if you are seeking information on coronavirus. The line operates 24 hours a day, seven days a week.

Department of Health Hotline


1300 660 321


This is specifically for “Passengers in isolation who feel unwell”

Health Direct Nurse


1800 022 222


A Website is also available for health direct for more ways to get information

Family Helpline

1800 643 000

Confidential support for people who are having family and relationship problems, available 24/7


135 247

24/7 telephone support service

Beyond Blue

1300 224 636

24/7 Provides support and information on anxiety, depression and suicide from a trained mental health professional

Kids Helpline

1800 551 800

Telephone and internet counselling for kids and young people up to the age of 25 available 24/7


1800 650 890

Free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time 24/7


13 11 14

24/7 telephone crisis support

Mental Health Emergency Response Line

Metro 1300 555 788 and Peel 1800 676 822


Rapid response and advice for adults needing support for mental health crisis – individuals, family / friend eg;  psychosis, suicidal thoughts, depression etc. 24/7


1800 737 732

24 hour support to people impacted by sexual assault, domestic or family violence or abuse.


Family Drug Support 

1300 368 186 

24 hours national phone support for families dealing with drugs and alcohol. 

WA Alcohol and Drug Support Line 

08 9442 5000 (Perth Metro) 

1800 198 024 (Regional areas) 

Confidential phone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use. 

Cahoots Connects

1300 103 880

Essential shopping delivery services – for people living with a disability, or those facing other exceptional challenges, or older Australians (over the age of 65).

Disability Information Helpline

1800 643 787

The Disability Information Helpline is available for people with disability who need help because of coronavirus (COVID-19). The helpline can help families, carers, support workers and services, too. It is free, private and fact-checked.